This FAQ helps you solve common order issues — fast.
Track Your Order
Check your inbox after dispatch — you’ll get a shipping confirmation email with tracking info or a link, where available. Use that to follow your package directly on the carrier’s site.
Fix Your Shipping Address
We can update your address only if your order hasn’t shipped yet. Once it’s packed or dispatched, we can’t change it — so contact us right away if you spot an error.
Report an Incorrect or Defective Item
If what you received doesn’t match your order — or arrives damaged or faulty — reach out within 30 days of delivery. To speed up resolution, include:
• Your order number
• Product name or item code
• Clear photos of the item as received
• A short description of the issue
Handle Returns and Refunds
You can return items only if they’re in original condition — unworn, unused, with tags still attached where applicable. Clearance or final-sale items can’t be returned. Approved returns trigger a refund or other remedy per our Return Policy — we don’t offer direct exchanges.
Apply a Missed Discount
Forgot your code at checkout? Email us as soon as possible with your order number and the discount code. We’ll review it and apply assistance where possible.
Update Your Order Before Shipment
Orders move quickly through processing, so changes aren’t possible after submission. Double-check all details before completing checkout — that’s the best way to avoid adjustments later.
Get Restocked Alerts
If an item is out of stock, it may come back when inventory refreshes. Subscribe to restock notifications to be the first to know.
Still stuck? Email cs@vibenestgoods.com with your order number — we’ll reply within 24 business hours.
