RETURN POLICY

When something’s not right with your order — and it’s because of a manufacturing defect or a fulfillment error — we handle the resolution. That means if you receive a damaged item, a defective zipper, a tear, a material flaw, a significant color mismatch, or a product that differs substantially from what was shown in the description or images on VIBENESTGOODS, we cover the return shipping and arrange the appropriate remedy.

When your return is for reasons outside those covered issues — like choosing the wrong size or color, or simply changing your mind about an item that arrived in perfect condition — you’re responsible for the return shipping cost. The item must still be in original, unworn condition to qualify for any return, regardless of reason.

We don’t issue return labels or addresses upfront. Instead, you start the process by reaching out directly: share your order number and explain what happened. We may ask for photos to understand the situation fully. Once we’ve reviewed your message, we’ll reply with personalized return instructions and the correct address — all correspondence happens through cs@vibenestgoods.com.

After you ship the item back, make sure your package includes tracking and that your order number appears clearly on or with the package. We can’t process returns without both. When the item arrives at our returns facility, it’s inspected to confirm eligibility. Only after that inspection — and only when the original, unworn condition is verified — do we move forward with your refund or other agreed-upon resolution.

Your order number + brief explanation sent to cs@vibenestgoods.com starts the process.